ADWITIYA – RETURN POLICY
Returns / Replacement and/or Refund Policy gives buyers an option to return or replace the products purchased and/or a refund is offered.
The products are eligible for return/replacement/ refund if specifically provided on the product details page. For all products, the policy on the product page shall prevail over below general return policy. Please refer to the return policy mentioned on the product page for any exceptions to the below table.
Products are returnable within 7 days of delivery.
Return / Replacement requests are subject to verification and checks to determine the legitimacy of return/replacement request by the respective Seller(s) and Return / Replacement and/or Refund shall be refused in case of the following cases:
a) If it is determined that the product is damaged while in your possession;
b) Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);
c) Any product not in its original condition;
d) Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;
e) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial numbers;
f) The product is different from what was shipped to you;
g) Products sold as combo/ sets cannot be replaced or returned individually.
h) Product specified as non-returnable on the product details page.
Replacement is further subject to the availability of the product (size, color, etc.) and is limited to one request. In certain cases where the respective Seller is unable to process a replacement request for any reason, a refund will be given.
Subject to points 2 and 3 above, the refund will be initiated as per the applicable modes. The refund amount shall be credited to the Customer as per below mentioned applicable refund mode within 7-10 days of acceptance of receipt of the product by the Seller. We may request information/documents to verify your credentials before initiating the refund.
Note: In case you have received a product in physically damaged product or a different product than the product ordered (whether returnable or non-returnable, please call us and inform our customer care representative at +91 8178023228 immediately and in any case not later than 3 (three) days from the date of delivery of the product, failing which product will not be returned. The defective product or part will be recalled and a replacement will be shipped immediately, or else we will refund your money.